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Envy PM's Assistance Animal Screening Process

Envy PM's Assistance Animal Screening Process

Hello, this is Tanya at Envy Property Management. Over the past several weeks we have been going through detailed information on assistance animals in property management. In today’s video, we are going to walk you through EPM’s 4 step process tenants must complete in order to approve an assistance animal to live in the home with you.

I want to start off by ensuring you that at Envy PM we understand that a welcoming and safe environment is paramount to all of our residents. 

In order to obtain permission for your assistance animal, we require EVERYONE to complete a third-party screening and review process. This process ensures we have formalized pet and animal-related policy acknowledgments and more accurate records to create greater mutual accountability. To clarify, Envy Property Management does NOT approve your assistance animal, we use a third-party service to complete the approval of your assistance animal. 

Applying for an assistance animal through our third-party service provides a HIPAA compliant and secure way of submitting a reasonable accommodation request for an assistance animal (service animals, emotional support animals, companion animals, etc.) that will be reviewed by a third-party legal review team to ensure the accommodation request meets HUD’s Fair Housing Act guidelines. There is no cost ($0) to you to submit an accommodation request. Please make sure you are aware of Utah’s  laws, for submitting a fraudulent accommodation request.

STEP #1:

Fill out this Request For Assistance Animal Form found on our website at

Once we receive your request form in our office, a member of our team will email you the required forms to be signed via DocuSign. Once you receive these forms, fill in the required information and sign in all requested areas. These forms will be kept in your file for future reference. 

STEP #2:

Visit our third-party website HERE to complete your application for an assistance animal. 

STEP #3:

Contact your health care provider and let them know that a request has been made to allow an assistance animal to reside in the home with you. Also, inform them that someone will be reaching out to them to verify the request and that they as your provider will be required to submit the required verification information in order to allow the animal to be approved to live in the home. 

STEP #4:

Wait for the animal to be approved. EPM will contact you once the animal has been approved by our third-party provider. The animal can then move into the home once the approval has been confirmed. The time frame for approval will depend on the response time of your health care provider. You can help facilitate this process by contacting them to ensure they received the request and ask them when you can expect the request to be processed at their office. 

Remember, your animal MUST be approved by our third-party screening service, BEFORE the animal can be authorized to live in the home with you. 

Thank you for watching today’s video on EPM’s Assistance Animal Screening Process, this is Tanya with Envy Property Management. If you have any further questions regarding assistance animals feel free to contact us at 801-337-4337 or visit our website at